"Early pregnancy unit"

About: University Hospital Lewisham / Maternity care

I went to the hospital 5th of Oct as I began to worry about my 4 weeks pregnancy. I went to A&E and refered to Early Pregnancy unit. Once I got there I had to wait. I think the prioritization system is based on number rather than urgency i.e if you refered by emergency, may be those people should be attended quicker rather than put into normal queue. But then again there was only 1 nurse working on ultra sound machine and I am 100 % sure they were doing all they can do. They were supportive they was attentive (as much as they can as 1 person within bunch of pregnant ladies). Unfortunately I had miscarriage but the nurse was exceptionally caring. I am sure that for them I am probably 1 of 30 people they see everyday (May be more) . But they made me feel they cared about what is happening to me and treated me with sympathy and dignity. I know people can be unhappy with waiting time etc etc which is not the fault of these wonderful people who are working really hard, but it is due to low funding and lack of support to these people. So special thanks to nurse who was working on Early pregnancy unit, ultra sound machine who helped me enormously on the 5th of Oct.

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Responses

Response from Lewisham and Greenwich NHS Trust

Thank you for your positive comments. I will pass them on to the EPAU staff.

Patients are seen by number order, however we do prioritise them on clinical need at presentation. We are currently reviewing our posters to explain our system to patients, which will ensure they are kept informed.

kind regards

Advanced Nurse Practitioner, EPAU

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