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"Communication"

About: General practices in Fife

(as the patient),

Attended Hunter Health Centre to have bloods taken recently received telephone call a few days later to say that I was to have treatment and the prescription would be left at the chemist, Fine. I then received a telephone call two days after that to say GP wanted to see me regarding blood results I called to say that I already had prescription and was I still to see the doctor and I was told yes.

Two days later I received a letter from the GP saying they hadn't heard from me !!!! and it was the patients responsibility to contact the surgery regarding results !!! I phoned again and asked if I was still to attend and see the GP and I was told yes.

Low and behold turned up for my appointment with the GP and was told I needed a prescription !!! I advised her that I already had the prescription and she looked surprised. 

This surgery is getting worse and I am begining to wonder if they know what they are doing.

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Responses

Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 6 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide
Submitted on 13/10/2017 at 11:21
Published on Care Opinion at 12:30


picture of Louise Ewing

Dear LindsayA

Thank you for taking the time to tell us about your recent experience with the Surgery. It sounds chaotic and I can appreciate your concern. I will pass your comments on to the Practice directly to ensure they receive your feedback. You might want to consider contacting the Practice Manager directly to discuss the specifics and have your concerns addressed directly. In the meantime I will certainly share with the Practice.

Regards

Louise

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