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Care Opinion

I feel I have got my life back

Posted By L18

"I feel I have got my life back"

About: Borders General Hospital / Trauma & orthopaedics (Ward 9)

(as the patient),

i have worked within NHS Borders for almost 28 years providing care for patients and families. However, in June I was admitted for a total hip replacement.

Being the patient made me feel apprehensive, stressed and I was also extremely anxious but knew I needed to have this done. Each step of my journey was positive, staff were professional, knowledgable and friendly. The team in theatre recognised me from work but were reassuring, supportive and inclusive and helped to alleviate my anxiety.

The staff on ward 9 were great, responsive and helpful. The physio and OT were instructive and helpful. Due to the amazing care I received throughout, I have been able to get back to work within NHS Borders at 3 months feeling fit, well and pain free.

Thank you to the whole team. I feel I have got my life back. 

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Responses

Response from Ros Gray, Head of Quality & Clinical Governance, Clinical Governance & Quality, NHS Borders 6 years ago
Ros Gray
Head of Quality & Clinical Governance, Clinical Governance & Quality,
NHS Borders

Submitted on 12/10/2017 at 07:49
Published on Care Opinion at 10:39

picture of Ros Gray

Thank you L18 for taking the time to give such lovely feedback. As a member of the NHS family I am sure you are aware of how nice it is to hear that our aim to make the stay in our hospital for all our patients as good as it can be was achieved.

It is different being on the other side of the bed as a patient, no matter how much you know, it can be just as stressful for everyone (I have also 'tested' the service in this way!)

I will make sure that the whole team sees your feedback. Thank you again for taking the time and I am glad that you are fit and well and back to work and enjoying life.

best wishes

Ros

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