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Care Opinion

Seeing a cheery face makes all the difference

Posted By victornn96

"Seeing a cheery face makes all the difference"

About: Crosshouse Hospital / Stroke Care

(as the patient),

My experience in ward 3E at Crosshouse was second to none. The staff were very approachable and helpful.

Everything done with a smile which makes all the difference to see a cheery face.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 04/10/2017 at 15:10
Published on Care Opinion at 21:14

picture of Eunice Goodwin

Dear victornn96,

Oh indeed, it is great to see a cheery face. I am glad you liked your stay so much and found your care to be so good. I will pass your kind post to the team, it is always a pleasure to hear of such a good experience

I hope you are well on the way to the fullest recovery,

Best wishes,

Eunice

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