"Inadequate Mental Health Services"

About: Innistaigh Shawpark Resource Centre

(as a relative),

I have spent three frustrating years trying to help my young daughter access NHS services, all to little effect. I empathise greatly with another contributor who recently shared their story on Care Opinion (similar experience with same health board) because I have found a serious lack of empathy and compassion in the NHS.

When my young daughter was suicidal she was told no one had time to see her and no one initially made any helpful suggestions. (by the Innistaigh service).

She was spoken to without compassion when she became distressed having been refused any therapy in conjunction with her medication. (by the Shawpark service).

My daughter was given medication promptly but no early intensive intervention, no care plan and no talking/ psychological therapy.

It feels as though the Scottish government does not see the value in early intensive therapy in conjunction with drugs as surely this would be much more effective from a patient and monetary point of view? Although mental health services have had additional funding, in my experience, staff seem jaded, overworked, under-funded and quite unable to offer adequate support.

My previously bubbly, clever daughter has been deprived of years of education and often feels despair at the lack of caring professional help that she needs and is entitled to. She feels disheartened and distressed and I and her family often wonder where to turn next for help. In our experience the mental health service has not been person-centred or recovery focused and has failed her.

Charitable MH services in Glasgow have been marvelous, SAMH for advice, GAMH for practical help and Princes Trust for a multi-layered 12 week course offering routine, encouragement, raising of self-esteem and sensible practical help all dished out with holistic interest and kindness – I think they could teach the NHS a thing or two!

Please let us be advocates for those who, through illness, can’t speak for themselves.

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde

Dear Mother in Wonderland

Thank you for posting on Care Opinion.

I am sorry to read about your daughter’s experience of Mental Health Services and that you found a lack of empathy and compassion within the NHS.

I will share your post with our colleagues in Community Mental Health and ask them to provide feedback on the concerns that you raised.

We would like to look into this further, would you be able to ask your daughter to contact me directly at Nicole.McInally@ggc.scot.nhs.uk with some personal details including her date of birth quoting the reference: 399705?

Kind Regards

Nicole

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Response from NHS Dumfries and Galloway

Dear Mother in Wonderland,

I was saddened to read of you and your daughter’s experience of Mental Health Services.

To help me understand more fully and to see if there is anything I can do to support you and your daughter, I would be more than happy to talk with you and can be contacted on 01387244007.

Denise Moffat

General Manager for the Mental Health Service Directorate in Dumfries and Galloway

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Response from Nicole McInally, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde

Dear Mother in Wonderland

I have spoken with the Management Team at Shawpark and I can confirm that they are looking into the issues you have raised in relation to the team and that they will respond to you directly.

Kind Regards

Nicole

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