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"Visit to A & E"

About: Basildon University Hospital / Accident and emergency

I had made a visit to the A & E dept as I had had an accident and was in excruciating pain in my right knee. I booked in and after a small wait I was seen by the triage team .I was then sent to x ray and my images where reviewed and I was given the results of torn ligaments in my knee.

I cannot thank the staff enough , polite, I didnt feel rushed , I was listened to. The dept was very busy, the staff where always smiling , I havent had any reason to visit A &E in the past , its has had a revamp, nice and light and airy.

The staff their do an excellent job, I cant thank them enough for all their help.

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Responses

Response from Basildon University Hospital 6 years ago
Basildon University Hospital
Submitted on 05/10/2017 at 10:40
Published on nhs.uk at 12:34


Thank you for your feedback following your visit to the A&E department at Basildon Hospital.

We are pleased to hear that your experience was a positive one and have forwarded your comments to the senior team to ensure staff in the department are made aware of your kind words.

May we take this opportunity to thank you once again for your feedback and wish you all the best for your future good health.

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