"Emergency Cesaerian"

About: Royal Free Hospital / Maternity

I gave birth to my daughter in Royal Free however, due to complications CS was performed. Doctors were brilliant. My child was saved but afterwards I was left in a pool of blood, paralysed, my child crying away from me and I couldn't reach her. Call bell away. I was scared and started crying myself. CS was done at 10pm and I was left in a room on my own. Only once a Midwife popped in - looked at me and the crying baby, did not introduce themselves, looked at the monitor from the distance and left. I had no water, nothing. Had no idea what is going to happen to me in a semi dark room was just scary. My phone was in my bag - I couldn't reach it.... after 3pm a Midwife from another bay or side passed the baby to me.

Next time I'd rather give birth in a different hospital. Only for the sake of great doctors I did not make a complaint. I encouraged all my friends, family and patients as I am a Nurse myself not to come anywhere close to Royal Free Maternity Unit. I believe doctors are equally good in other places - it is midwives who make the experience positive or traumatic for you... and I have trauma for life...

Story from NHS Choices

Responses

Response from Royal Free Hospital

Dear Reviewer

Thank you for taking time to leave what must have been difficult feedback to write given your experience.

I see from the time you were in hospital it must be near your daughter's second birthday; I hope she is excited by day.

It is always hard as a member of staff to read when the care we give falls below the standard we expect, and I am sorry for the care you describe.

I understand why you felt scared and upset; I would like to offer you the opportunity to meet with a Consultant Midwife to explain your experience and impact it has had on you.

If you would like to meet with a senior member of staff please email me at richardchester@nhs.net alternatively you can send me further information that will allow me to take it up with the midwifery team.

Kind Regards

Richard

Richard Chester - deputy director of patient experience

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