"eye test for my young child"

I had taken my daughter for an eye test today after seeing the member of staff who dilated my daughters eyes we was sent to the waiting room 50 miniutes later we checked with staff to see how much longer it was till my daughter went in for her test. We then discovered the member of staff hadnt evan received my daughters notes and didnt know where they were finding them behind the desk we was sent through for the test. The member of staff who originally dilated my daughters eyes had actually forgotten to write anything up in my daughters notes delaying my daughters test further as they asked me twice if she had evan had her eyes dilated before getting in touch with the member of staff who dilated my daughters eyes. Lack of communication was shocking and to top it all off I hadnt evan received an appointment letter it was me who rang to chase the whole thing up 9 days before unaware that an appointment had been booked for weeks!!