"Not recommended! Avoid having your baby here"

About: Heartlands Hospital / Maternity

I was induced and the midwife did not believe I was I. Labour. Was rude and condesending saying if it's easy men would have children. Would not check how far I was even the Dr wouldn't believe me. Was not given pain relief. I was denied pain relief and felt sick. No one cleaned or came to help. I had to keep complaining, eventually they checked and realised I was fully dialated 8cm and baby was breech so had to be rushed for a c section. Worst experience of my life and been put off having another baby. All I get is we are sorry no one listened. ..not that it helps to what I went through!!! Avoid this place!

Story from NHS Choices

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Response from Heartlands Hospital

Dear Patient,

Thank you for taking the time to post your comments, regarding your care and treatment, in the Maternity Unit at Heartlands Hospital.

I am very sorry that you had a poor patient experience, as this is not how we would wish our patients to feel about the care and treatment.

I appreciate that we cannot change your experience; however if you would be willing to provide further details such as your name, date of birth and address, as a Trust we would like the opportunity to review your care.

You can do this by either contacting a member of the Patient Services Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net

I will forward your posting to the Senior Management team for Maternity, so they are aware of your experience.


Jenny Langham

Patient Services Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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