"Staff were rude"

About: University Hospital (Coventry) / Maternity

I recently gave birth at Coventry Hospital, I found the midwife who delivered my baby very rude and continuously shouted at me whilst in labour. When baby was delivered and I was all stitched up the midwife left the room without a word. I was moved to the maternity ward where I stayed for 1 night and found the day staff lovely, but the night time staff were rude. I needed a pad for the bleeding (as I bled a lot and mine were small and needed a bigger pad). The nurse refused saying I should use my own and they are not there to let us have them whenever we want. I only got one after my partner dealt with them and they gave him one of the pads. The nurse even accused me of not feeding my baby!

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Responses

Response from University Hospital (Coventry)

I’ve just been made aware of your NHS Choices review and while I’m pleased you found our day staff to be lovely, I’m very sorry to read that you felt the midwife who was with you during labour and the night staff were rude to you.

I appreciate all feedback about our services, both positive and negative, as it helps me to better understand what is important to our mothers, and where we may need to make improvements. As such, I would like to look into your experience in more detail. Please could you call or email me - 02476 967313/Claire.price@uhcw.nhs.uk - so we can discuss?

If you would prefer to speak to our Trust’s Patient Advice and Liaison Service, please call 0800 028 4203 or email feedback@uhcw.nhs.uk . The team will be able to take some personal information from you so they can look into your concerns.

Thank you for sharing your experience with NHS Choices, as I said, we appreciate all feedback both positive and negative.

I hope we can speak soon.

Best wishes,

Claire Price

Deputy Head of Midwifery & Gynaecology

University Hospitals Coventry and Warwickshire

Direct Line: 02476 967313

Claire.Fryer@uhcw.nhs.uk

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