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"Mum's Rehab"

Despite many of the health care assistants etc being hard working and caring; the direction of medical care for my mother has been lacking. A senior member of staff reprimanded my mother,(who suffers from Alzheimer's) for not eating. My mother was suffering from severe constipation, and although a daily record was made of bowel movement the situation had been allowed to deteriorate. My mother therefore had little appetite. When blockage was finally removed she began to eat well.At this point her dentures were removed from her and have, to date, not been seen again. Her family were not informed when their absence was discovered and little action was taken to recover them or rectify the situation.

My mother's mental Health had seen little deterioration over the last eight years; but has plummeted since arriving at St. Pancras. Within four days of having her dentures removed, she developed a chest infection and has been transferred to The Royal Free.

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Responses

Response from St Pancras Hospital 6 years ago
St Pancras Hospital
Submitted on 27/10/2017 at 18:21
Published on nhs.uk at 18:50


I am really sorry about this. I understand how distressful this experience must have been for both you and your mother, and I know that our staff are currently looking in to what happened and speaking to you about this.

If you need any further support, you can call me on 020 3317 3953. If I am not available, please leave a message including your contact details and I will call you back as soon as I can.

Carole Walters

Therapy Lead and Interim Operational Lead

St Pancras Rehabilitation Unit

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