"Call waiting"

About: Sandwell and West Birmingham Hospitals NHS Trust Sandwell and West Birmingham Hospitals NHS Trust Birmingham B18 7QH

Posted by Veteran 1002 (as the patient), 6 years ago

I am thoroughly appalled at the phone system, I was on hold for 1 hour 30 minutes to eventually be connected to then be disconnected by an operator, so very frustrated.
I have been told that I would receive an appointment through the post my consultant's department. This has not appeared. My symptoms are getting worse and I just want to confirm an appointment, is it really this hard to speak to someone. Extremely agitated and annoyed at this very poor service!
I have tried to call the complaints number but this also does not connect 0121 507 4346, extremely frustrating.

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Sandwell and West Birmingham Hospitals NHS Trust

Submitted on 15/12/2017 at 11:38

Published on nhs.uk at 12:33

I am extremely sorry for the length of time that you had to wait when you called our Trust. We had experienced technical difficulties with our telephone system on Monday, September 25. Our engineers worked hard to fix the issue as quickly as possible. However, if you did not call on this particular day then we would like to investigate your experience further. Please could you contact Julie Martin, on 0121 507 4112, who will be able to speak to you directly about the issues you faced. Kind regards Elaine Newell, Chief Nurse

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