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"Gallbladder symptoms"

About: Heartlands Hospital / Accident and emergency

Have been coming into heartlands a&e for the last 4 weeks, each time with same symptoms of abdominal pain, with the symptoms each time I have been told it's to do with my gallbladder but all my tests are coming clear, have had a scan and camera test but it is showing gallbladder is fine. But it has come to a stage where I have literally given up hope as I'm in severe pain and cannot sleep or eat and has messed my daily pattern. I have to keep repeating myself each time I come in from the beginning when they should know my history. The waiting time is really ridiculous upto 10 hours at a time before being seen to by the surgical assessment unit. Each time they send me back home but as I say because of heartlands I have really given up hope and don't know what to do. Really disappointed

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital
Submitted on 25/09/2017 at 15:51
Published on nhs.uk at 16:31


Dear Patient,

Thank you for taking the time to post your comments, regarding your care and treatment at Heartlands Hospital.

I am sorry to have read your comments regarding your patient experience.

If you would be willing to provide further details such as your name, date of birth and address, as a Trust we would be more than happy to look into these issues.

You can do this by either contacting a member of the Patient Services Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net

I shall forward your posting to the Senior Management teams for A&E and the Surgical Assessment Unit, so they are aware.

Best wishes

Jenny Langham

Patient Services Officer

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