"Warm, caring professionals"

I came in to A+E on a Saturday night. I was seen fairly quickly and sent to the surgical referrals unit to await minor surgery that night. Having never needed medical care before I was nervous, scared a little embarrassed at having to undress. Every single staff member I encountered from the ward through to surgery was kind, reassuring and very professional, quickly putting me at ease and helping displace my fears with their warmth.

Despite this being their every day, the staff I met seemed to genuinely care.

The operation to remove the abscess from my leg went trouble free and I was able to go home the next day. I wouldn't hesitate to attend Basildon hospital again if needed.