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Ordering a wig from Orthotic dept

Posted By september34

"Ordering a wig from Orthotic dept"

About: Outpatients Centre / Orthotics Department

(as the patient),

I have to phone the orthotic dept every 3 months to renew my wig (I have advanced Alopecia) and every time I speak to the person in the dept I come away from the call feeling quite upset. In my experience, she is brusk and unsympathetic. Alopecia is an extremely difficult condition to live with and this experience leaves me stressed every time! !

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Responses

Response from NHS Forth Valley 6 years ago
NHS Forth Valley

Submitted on 29/09/2017 at 13:41
Published on Care Opinion at 14:33

I would like to thank you for taking the time to post your feedback. I was sorry to hear that following telephone calls to the department you have been left upset, please be assured that it is never our intention for our patients to feel like this, please accept my most sincere apologies that this has been your experience.

We are grateful for all feedback and your comments will be shared with the administration team who deal with all telephone calls. I would be more than happy to discuss your experience further, to help us look at how we can improve the service that we provide. You can contact me on gordon.mclay@nhs.net

I look forward

to hearing fro you.

Kind regards

Gordon Mclay

AHP Co-ordinator

NHS Forth Valley

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