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Care Opinion

Phoenix ward

Story from nhs.uk

"Phoenix ward"

About: Royal Cornwall Hospital (Treliske)

My father, Arthur Dennis Paynter was admitted to the acute stoke unit on Phoenix ward in the evening of Tuesday 12th Sept , having had a severe stroke.

As none of his family live locally,my sister and I travelled to the Hospital on Friday and stayed with him until he sadly passed away on Wednesday 20th Sept

We very extremely pleased with the care

Dad received.

All staff, nurses and doctors, housekeepers and admin staff made us feel confident in leaving Dad in their care.

We were informed and felt our views were listened to , by all staff, Dad was kept clean with fresh , clean sheets every day, He was shaved and looked very well, cared for.

He was spoken to kindly by all staff and ,although the ward workload was heavy we didn't feel they rushed their care of him.

The medical team all discussed the process of end of life care with us with empathy and kindness , allowing us time to ask questions,and to plan how Dad would be kept comfortable and pain free.

The staff also showed flexibility in allowing us to visit outside visiting times .

Thank you for helping our Dad to die with dignity and peace

overall we felt Dad passed away with dignity

overall we felt Dad died with dignity and we are very grateful for the staff

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Responses

Response from Royal Cornwall Hospitals NHS Trust 6 years ago
Royal Cornwall Hospitals NHS Trust

Submitted on 16/10/2017 at 08:51
Published on Care Opinion at 08:57

Dear Alison

Thank you very much for taking the time to post a review of Royal Cornwall Hospital, especially at what must be an incredibly difficult time. Firstly, may I offer my condolences for the sad loss of your Father and I am sorry for the delay in responding to your review.

It is heartening to hear that you and your sister were communicated with well, kept informed and were confident of the care your Father received on Phoenix Ward. I am also pleased that you feel medical staff discussed the process of end of life care with empathy and kindness and that they helped him pass away with dignity and peace. I will ensure that your feedback and thanks are passed on to the relevant teams who cared for you Father.

With kind regards

Michaela Brewer, Patient Experience Coordinator

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