"unfair delayed appointment /Misinformation /..."

I had a Hartmann's procedure on the 17th may 2017 following emergency admission to Chelsea and Westminster hospital.

My first appointment with the consultant for a reversal procedure was on 16 August 2017 at 3.15 pm.

When I arrived to the General surgery, I was told by the receptionist that the consultant was called for an emergency surgery and will not be able to see me, I was then seen by the service manager who apologized for the inconvenience and assured that they will negotiate an appointment with the consultant the following week and will let me know by phone.

Unfortunately I waited till the end of the following week but received no call from the relevant department and no alternative appointment was made.

I thereafter called the GS service to chase my appointment and was told that the person in charge of appointment and was given a different number to call.

I managed to speak to person in charge and was given an appointment on the 05th September with a different Consultant to resume the care and prepare me for the reversal surgery until my consultant return and take over.

On the 05th of September I was not seen by the alternative consultant but by one of their team member, who only told me to wait for my consultant who will return in 2 weeks and assured me that I will be seen by them.

I was deeply disappointed by the outcome of the appointment, but had no choice but to wait a further 2 weeks to resume my care and prepare for my long anticipated reversal surgery.

Much to my disappointment, On 9th of September 2017 I received an appointment with my consultant, not on the time scale promised by the General Surgery team, but on the 25 October, which I felt it was too long given that I was assured to be seen sooner.

I contacted the appointment department on the 12 September to negotiate an earlier appointment on the tel 0203 315 8343 and they told me they will email the service manager and will get back to me.

I contacted the service on the 21st September and they apologised and told me that there is no earlier appointment available and I'm welcome to make a complaint to PALS.

I am now extremely upset, stressed, feeling depressed, above all very anxious about the future of my treatment at the hospital and feeling let down due the lack of insensitivity they shown to my case .

its unacceptable in my views to offer a patient an appointment 2 1/2 month after their cancelled appointment by the department, specially if its not their fault , adding salt to injuries is the false promises to resolve the issues sooner by the General surgery team.