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"Leading the way in care provision"

About: Crosshouse Hospital / Stroke Care

(as a relative),

My dad recently suffered a stroke and ended up in ward 3E in Crosshouse Hospital. The care provided by the staff on this ward is second to none and has been without doubt exceptional. unfortunately dad has suffered 2 strokes in 3 weeks and was also transferred for a period to Ayr Hospital. His experience and in turn our experience with ward 3E reaffirmed the standard and care provided by all staff on ward 3E at crosshouse to be simply the best. All members of the team are so helpful, kind and evidently care greatly for their patients. Another notable difference on this ward is the emphasis put on teamwork, everyone appears to work so well together regardless of position which seems to result in a very smoothly run ward. we cannot thank the staff enough for the care and kindness shown to both my dad, the patient and his family at this challenging time. Moreover how accommodating everyone was in letting us stay with him at a very difficult and anxious time. All members of staff have consistently taken the time to ensure we understoof what was happening at all times and in a busy ward this in itself is much appreciated. The staff all have a manner that is just perfect for the stroke ward and are evidently leading the way in care provision, we will be eternally grateful to all staff for everything they have done for dad and would hope all wards in all hospitals were run with such professionalism and yet so personal to each patient.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/09/2017 at 14:56
Published on Care Opinion at 15:34


picture of Eunice Goodwin

Dear snowpe88,

I am so sorry you, your family, and in particular, your dad has had to 'use the facilities', but I am delighted that you feel this way about your experience. This is a truly lovely accolade to the team and I am sure they will be delighted when they see your comments.

thank you for taking time to share this with us all. I hope your dad is doing well now,

Best wishes,

Eunice

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