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Helpful and friendly

Posted By Freddie 71

"Helpful and friendly"

About: Good Hope Hospital / General surgery

(as the patient),

Once again I can only praise the NHS staff at Good Hope Hospital.

I had a big lesion and had to be removed via a Transanal Endoscopic Microsurgery procedure recently. It is a frightening procedure to start of with, but the staff at the hospital made my journey easier.

I would like to thank the Staff at the Day Case unit, the Anaethesist and Team, Doctors and Nurses on Ward 14 in the hospital as well as all the training nurses.

Everyone was helpful and friendly, including the tea lady and cleaner.

Even the food was very good and tasty.

A great hospital with great NHS staff working there.

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital

Submitted on 14/12/2017 at 08:00
Published on nhs.uk at 09:30

Dear Freddie,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding the care and treatment you received at Good Hope Hospital.

I note you state that the procedure was frightening, so I am pleased that the staff were able ease your journey and that you had such a good patient experience.

I totally agree with you, both the staff and service at our Good Hope site are wonderful and are a credit to the Trust.

It will be my pleasure to forward your posting to all of the senior management teams.

I will ask that your posting is shared with all of the staff, as I am sure they will be absolutely delighted to read your positive comments.

I do hope you made a good recovery following your procedure.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.

Best wishes

Miss J. Langham

Patient Services Officer

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