"Let down and let down badly"

I was discharged in early March without any discharge plan. That meant that I was left to sort myself out at home as best as I could.I am 80,disabled and on my discharge was confined to a wheelchair. Nobody was concerned how do I cook,wash myself and my clothes,how do I get my clothes off and on rail in the cupboard and so on.

In April I discovered that they should have contacted various agencies in order to make sure that I am safe at home,this is called a discharge plan.After learning this I complained.To this day, five months later, I have not had a reply other than a few totally meaningless phone calls.No explanation,no apology and above all no action.

No idea what the job description for the complaint department but it seems it does not include dealing with patients' complaints. To my mind whatever it costs to keep this department going would be better spent on nurses and doctors.