"Sitting half naked in X ray dept at Heartlands Hospital"

About: Heartlands Hospital

(as the patient),

Following a very positive experience involving my first stay at an NHS hospital where I received fast and efficient treatment, I was disappointed to note how poor the follow up treatment is.

I could not get an appointment despite giving 8 days notice to see my GP. When I attended the Heartlands X-ray dept I was asked to change into a thin, short gown & sit about half naked in a crowded waiting area with my clothes on my lap.

I was very embarrassed and I would not go through this procedure again under any circumstances. I am a 54 year old male.

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Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust We are preparing to make a change

picture of Simon Jarvis
Many thanks for your email. Could you please either contact our PALS department on 0121 424 1212 or E-mail us at PALS@heartofengland.nhs.uk
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