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B18 daily visit for IV

Story from nhs.uk

"B18 daily visit for IV"

About: Royal Blackburn Hospital / Cardiology

On behalf of my mum, daughter and myself, please could you pass on our thanks to all the staff on B18 who looked after mum on her daily visit to the ward for IV drip. We were treated with care, great teamwork, dignity and efficiency.

This service saved mum from being admitted for the same treatment, which would have caused a lot of distress. Although we had to use a diffferent room every few days due to bed shortages, the care stayed the same. I work for the NHS and know the pressures and constraints the frontline staff or under, even so nothing was too much trouble.

A care pathway has also been set up so mum can access the service again, should the need arrive.

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Responses

Response from Royal Blackburn Hospital 6 years ago
Royal Blackburn Hospital

Submitted on 21/09/2017 at 10:12
Published on nhs.uk at 11:30

Thank you so much for your feedback regarding your Mum's experience of ward B18 at Royal Blackburn Teaching Hospital for daily IV drip, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the care and treatment provided by the staff and

I will ensure your comments and thanks are passed onto the team who will be delighted to receive your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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