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"Ridiculous Waiting Times ADCU"

About: Royal Orthopaedic Hospital

Attended ADCU for a biopsy at 7am as requested. I was told that I would be one of the very first to be seen, after children, as I have a four hour round trip for this appointment. I was optimistic as there were no children waiting. The waiting room has since filled and emptied in the last 3 hours with almost everyone being seen except me. I have enquired at reception and the receptionist rudely told me to be prepared to wait all day as they cannot guarantee when I will be seen. I have not eaten since yesterday and have been told I cannot drink more than one quick glass of water immediately, but still be prepared to wait all day.

No indication if I have to wait another 3 hours, however annoyed as was specifically told AT 7.30am that I would be one of the very first to be seen.

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Responses

Response from Royal Orthopaedic Hospital 6 years ago
Royal Orthopaedic Hospital
Submitted on 27/09/2017 at 16:32
Published on nhs.uk on 29/09/2017 at 04:12


Please accept my apologies for your experience. If you would like to contact me on 0121 685 4128 to discuss this further I would be happy to look into this further for you.

Kind Regards

Lisa Kealey

Public and Patient Relations Manager

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