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Caring and Compassionate EPAS Team

Posted By ASC

"Caring and Compassionate EPAS Team"

About: Crosshouse Hospital / Maternity care

(as a service user),

Wanted to thank the team at EPAS for their care and compassion when we had to go through the traumatic, devastating experience of miscarriage. All the staff - CSWs, Nurses and radiologists - were so understanding and helpful. We really felt very looked after.

Look forward to being in the Unit for happier reasons next time!

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/09/2017 at 09:50
Published on Care Opinion at 12:01

picture of Eunice Goodwin

Dear ASC,

Yes, it is a devastating experience and I am sorry you had to go through it; however, it is heartwarming to hear how well supported you were by all the staff. Thank you so much for sharing this with us, I will make sure the staff are aware of your post and sentiments.

Best wishes,

Eunice

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