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Praising the staff that overlooked my son's care

Posted By stu27

"Praising the staff that overlooked my son's care"

About: Royal Aberdeen Children's Hospital / High Dependancy Unit Royal Aberdeen Children's Hospital / Medical Paediatrics (Children's Medicine)

(as a parent/guardian),

My 2year old son was admitted to Paediatric assessment unit with a diagnosed condition called tracheomalacia. This is not a condition that some people know about. He was struggling with his breathing and getting quite distressed. The consultant of PAU came and reviewed him where the decision was made to admit him to the High Dependancy Unit at Royal Aberdeen Children's Hospital. This was quite a distressing and stressful time for his mother and Myself. Seeing him wired to oxygen masks and observations wires. He was there for 3 days where he was downgraded to the Medical Ward for observation overnight.

The reason for adding my story is to highlight the importance of Praising the staff that overlooked my son's care. I would like to say a massive thanks to HDU nursing staff especially Michelle ( nursing auxiliary) who took the time and effort to having a giggle with my son and make him feel that bit more relaxed of what was a traumatic time for him. Also a thank you to Sarah, Lauren and Nicole who took care of him also.

A thank you to Nikki, Michelle and there was another one who's name I never got. Also Dr Oxley, Dr brooker(his consultant) were exceptional in what would have been a busy weekend.

It's not often that praise is given to nursing and medical teams within a clinical setting.

Thank you..

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Responses

Response from Caroline Clark, Chief Nurse, Children's Division, NHS Grampian 6 years ago
Caroline Clark
Chief Nurse, Children's Division,
NHS Grampian

Submitted on 28/09/2017 at 10:45
Published on Care Opinion at 12:09

picture of Caroline Clark

Thank you very much stu27 for taking the time to post your positive feedback. It sounds like you had quite a worrying time and I hope that your son is doing better now. As you say we often hear when things go wrong but not so often when things go right, so its much appreciated when staff are given the praise they deserve.

I will pass on your feedback to the nursing and medical staff involved along with a big well done for the exceptional care that they delivered to your son. Especially Michelle who seems to have been a bit of a hit with your son!

Thanks again and it is with great pride that I will pass on your feedback to the teams.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by stu27 (a parent/guardian)

Many thanks for this and it was nice to read on NHS Grampian Facebook page.

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