"Invisible."

Appointment was for 12 pm. I sat there for 15 minutes before going back to unhelpful reception after hearing my name mentioned a few times, I was told they were looking into it. At nearly 12.30 pm I had had enough. Returned to reception to tell them I was leaving. I was told the person I should have seen was not there someone else was coming down to see me. He came down as I was going to walk out. Why couldn't they have come to inform me about what was happening? No training? Or just couldn't care less? So the person I saw wasn't a doctor, had no idea about my mental health problems and it was a waste of time. This after waiting 3 years for an appointment! And when do I actually get to see a doctor? Could be months.