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"Self harm / Ambulance admittance"

About: Charing Cross Hospital / Accident and emergency

I was seen by the paramedics and didn't want to go to A&E, but was given a choice of hospitals by the paramedics, after having stuck a knife through my hand and wrist and not remembering anything. "Please not Ealing", I said! The last time I was there, nobody talked to me for hours, except administering a drip, I said, I left in an ambulance and left without my inhaler (as chronic asthmatic), wallet or Oyster card. I told a nurse that I was feeling tight chested and didn't have my inhaler, the nurse looked at me, walked off and never came back. They then discharged me at 12:20am. No Money, No Oyster card and too late to call for a lift! Tough, they placed someone at the end of my bed to make sure I was getting out! I was stuck - Thank you Ealing! I eventually got home (breathless and desperate for my inhaler at 02:20), after a family member bought a taxi journey home for me. I know there are people and family members on my behalf that will be filing formal complaints about this. I thought "I never want to see the inside of an Ambulance, or A&E again". So, still struggling with mental health issues, and self harm, I said to the paramedics..."Charing Cross". 'What a difference'!! Ok, pretty long wait, but when I was seen by the psychiatric team...what a difference; they took their time and came back twice to give me updates - brilliant!. The only downside was the shift-change between night and day shift, I was confided to a room with 4 chairs and four plane white walls for 14 hours!. If I wasn't nuts when I went in, well...!? But then was handed over to the discharge team and said "I haven't eaten in 24 hours and what had happened. What an awesome group of kind-hearted people they are. They booked me a taxi (for free, which Ealing couldn't do, and said they don't do), and said please eat! So, they sent me home with 4 bags of fruit, juice and sandwich's!. I am so, so grateful to those staff who went above and beyond to help and support me at a time where I was probably at my lowest. Eternal thanks. X

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Responses

Response from Charing Cross Hospital 6 years ago
Charing Cross Hospital
Submitted on 19/09/2017 at 10:06
Published on nhs.uk at 10:31


Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received in the Accident & Emergency Department at Charing Cross Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

Imperial College Healthcare NHS Trust appreciates and values your comments.

We wish you well with your recovery

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