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"What a Marvellous Hospital"

About: Queen Victoria Hospital (East Grinstead)

I was admitted to the Queen Victoria Hospital on 30th August 2017 for urgent face and neck surgery to be carried out the following day in a six-hour procedure under general anaesthetic.

From the moment I was admitted until I left the hospital 7 days later, I was treated with respect, absolute professionalism and care that could not be bettered anywhere.

Staff on the Ross Tilley Ward all introduced themselves by name, were attentive and compassionate, as well as good-humoured and pleasant throughout my stay.

My Consultant and their team were all fantastic.

All-in-all, I could not have been treated better.

I was treated as an individual and not just a number on a sheet.

I would like to congratulate all the staff at Queen Victoria.

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Responses

Response from Queen Victoria Hospital (East Grinstead) 6 years ago
Queen Victoria Hospital (East Grinstead)
Submitted on 03/10/2017 at 10:45
Published on nhs.uk at 14:30


Dear John S

Thank you for your kind expression of appreciation about the nursing and medical staff on Ross Tilley ward. We are very pleased you found our staff compassionate, caring and helpful throughout your stay. Such comments mean a great deal to staff as they strive to give quality care to all of our patients.

Once again that you for taking the time to share your experience.

Kind regards

Nicolle Ferguson, Patient Experience Manager

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