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"Avoid becoming ill on holiday!"

About: Conquest Hospital / Accident and emergency

On Sept 12th, the windiest night of the year so far, I became unwell during the early hours of the next morning.

I had chest pain, laboured breathing and uncontrollable shaking.

999 were so supportive and dispatched an ambulance to the caravan site immediately.

Paramedics were very efficient but could not give me a diagnosis so I went to the Conquest Hospital in anticipation of some help or advice about my condition.

A & E was completely empty of patients at around 5am except for 10 or 11 medical staff plus the ambulance staff in the treatment area.

Nobody spoke to me. The paramedic, sent me to the waiting room.

Eventually a nurse took my blood pressure.

Finally, a doctor called me in to a treatment room and demanded to know why I was there.

I assumed they would have read the notes taken by the paramedics. I tried to give some account of my symptoms and history but was treated to sarcasm and ridicule. I realised they did not want to treat me because I was from a different County so I thanked them and left.

I regard my treatment here as Dickensian and totally unnecessary and I left in shock.

I have read some very good reviews by other patients and trust that this is the norm for most visitors.

I am a lady of 73 who has spent her life in Education.

I would assume that doctors are far more educated than me and would not expect this level of disrespect.

.

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Responses

Response from Conquest Hospital 6 years ago
Conquest Hospital
Submitted on 19/09/2017 at 13:08
Published on nhs.uk on 20/09/2017 at 04:08


We are deeply concerned to read your posting on NHS choices about your poor experience of urgent care services, and we would like an opportunity to look into what happened in greater detail. As a trust, patient feedback is very important to us, as it helps us to monitor services and make continuous improvements.

To enable us to understand what happened, and why, we would like to discuss this further with you via our Patient Advice and Liaison Service (PALS). They can be reached on 01424 758090 or by email at esh-tr.PALSH@nhs.net. It’s necessary for us to gather more information from you, so that we can thoroughly look into this matter.

Please be assured that we take your concerns very seriously and in the first instance, have shared them with the Urgent care management team concerned to act upon accordingly.

We send our sincere apologies to you. What you describe in your posting is not acceptable and is not the high quality standard of care we expect.

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