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Recent patient experience

Story from nhs.uk

"Recent patient experience"

About: University Hospital Of North Durham

I was impressed with the experience but particularly the commitment, kindness, compassions and communication of nursing, catering, portering and other staff as well as consultants. Communication was good.. There is much to learn for other organisations about the way this is done. It is the people that matter not the systems.

Are there too many managers of this that and the other? Could we have more pictures around of the front line staff and less of the Trust Board etc.

Allan Gibb

PS Thoracic medicine was the area - not listed below

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Responses

Response from University Hospital Of North Durham 6 years ago
University Hospital Of North Durham

Submitted on 18/09/2017 at 12:18
Published on nhs.uk at 12:32

Thank you for providing feedback on your recent visit to Thoracic medicine at University Hospital Of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant managers to pass onto the staff on your behalf. I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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