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"Terrible experience"

About: Chelsea and Westminster Hospital NHS Foundation Trust

I went to a&me with abdominal pain and was left alone in a side room screaming in agony eventually two nurses came to see me. They did nothing to help but stood at the foot of the bed giggling and playing with their mobile phones. I passed out and when I came around I was spoken to by a doctor who told me I had a bowel obstruction and needed immediate surgery.

After the surgery I was admitted to a ward which was a terrible experience. I was bullied by the nurses who withheld pain relief because they said they thought I was a drug addict. I eventually got access to a phone and rang my next of kin who came to see me and spoke to the doctor who apologised for the way I was being mistreated. I discharged myself and went to another hospital where I was treated like a human being.

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Responses

Response from Chelsea and Westminster Hospital NHS Foundation Trust 6 years ago
Chelsea and Westminster Hospital NHS Foundation Trust
Submitted on 18/09/2017 at 09:40
Published on nhs.uk at 10:31


Dear Patient,

We are sorry to hear of your concerns. However before we can proceed with your enquiry we require further details from you. Please can you provide your hospital number and/or date of birth and address? Upon receiving this information your complaint will be passed on to the relevant managers.

Kind regards,

Patient Experience Team

pals@chelwest.nhs.uk

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