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"First Parking!"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Trauma and orthopaedics

On 27th June 2017 I had an Ankle Arthroscopic Debridement. On 3rd August I returned for a check up with the Orthopedic team in the Fracture Clinc. Having only just come off of crutches at this point I could not walk very far without being in severe pain. Unfortunately, as usual, the only car park with spaces available was car park 3 (the opposite side of the hospital to the fracture clinc). So as I was on my own, although I do not have a blue badge I had to park in the disabled car park. This led to me being given a ticket within minutes of leaving the car. I tried to appeal the ticket with First Parking and just received a reply stating that the appeal was rejected and they were raising the fine to £50. Now only 5 weeks since the ticket I have had a letter from a debt collector stating the ticket cost has risen to £160!!!! There is no one in the world that would choose to need to go to hospital!

The way First Parking are treating your patients is disgusting.

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Responses

Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 6 years ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Submitted on 15/09/2017 at 13:31
Published on nhs.uk at 15:32


Like many hospitals, we do not have sufficient car parking spaces to meet demand. The introduction of Penalty Charge Notices is improving safety and reducing inconsiderate parking at our hospitals. Parking fines have been implemented in a sensible and measured way with a focus on tackling the most dangerous parking. Half of the appeals against fines received by patients, visitors and staff have been updated to date. We are sorry to hear of your parking fine and the considerable concern and anxiety this has inevitably caused. We have received your correspondence by email, we will look into your individual case more fully and get back to you as quickly as possible.

Kind regards

The Patient Experience Team

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