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"Sunday appointment"

About: Barnsley Hospital / Dermatology

Was given a two week appointment by my GP - due to continuing skin issues on my scalp and a couple of solar keratoses on my forehead. I was offered a Sunday appointment - and, as I was working at the time, thought this would be a good idea.

However on the day I was not impressed by the treatment I received from the doctor on duty - I am not sure if they were a regular member of the team - or someone drafted in to cover on a Sunday so you could meet your two week appointment targets. They did not examine me other than a brief look at my scalp, or ask me any questions about the condition. They proceeded to use liquid nitrogen on my scalp - without consulting me first, and then said they would prescribe some cream to deal with the keratoses on the scalp and that I should apply it when the scalp had healed - twice a day,

They did not give any advice on the cream treatment and how long it should last or what I might expect. I could not get the cream on the day - being a Sunday the hospital pharmacy was closed.

I was not impressed by the standard of the doctor's communication.Since then I have had issues using the cream and need to go back to my GP for further advice.

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Responses

Response from Barnsley Hospital 6 years ago
Barnsley Hospital
Submitted on 14/09/2017 at 09:31
Published on nhs.uk at 10:33


Hello

Thank you for sharing your recent experience at Barnsley Hospital. We are really sorry to hear about this. Please contact our Patient Advice and Complaints Team on 01226 432330 or alternatively email them at barnsleypals@nhs.net and a member of their team will look into this for you.

Kind regards

Barnsley Hospital

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