"Another fantastic experience at St Mary's"

About: St Mary's Hospital / Maternity care

I've just had my second baby at St Mary's and I cannot fault the staff and the service I received.

I chose to go back to St Mary's - even though it isn't our nearest maternity hospital - because I felt really happy with our experience the first time.

The only frustrating part of the experience was the three day wait for my waters to be broken on the delivery ward. Mentally I struggled being on the induction ward for three days and nothing happening but I felt safer there than at home and in fairness I know September is always a busy month.

My highlight was the fantastic experience I had on the delivery ward. My midwives (I crossed two shifts) were amazing - calming, experienced, positive and just brilliant at their jobs basically!

I never believed I would be able to naturally deliver a baby without forceps but my widwife had belief in me and it felt like we were in it together.

The doctors on the shift were also fantastic and came in a group so it always felt like they were keeping an eye on you throughout. They also magically appeared just before I gave birth just in case I ended up needing assistance.

Post-birth, everyone on ward 47b was great - from the catering staff to the midwives and doctors. All in all, I had a fantastic experience and would wholeheartedly recommend St Mary's to everyone.

I think the food has improved as well since 2015!

Story from NHS Choices

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Responses

Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for your positive comments posted on the NHS Choices website regarding your care in the Maternity Services at Saint Mary’s Hospital It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was great to read that you felt that you and the midwifery team were ‘in it together’ and that you found them calming, experienced and positive.

The Trust has introduced a Behavioural framework within which all members of the midwifery and medical teams work and the women and their families in our care are central to this ethos. I can assure you that we have passed on your thoughts to Dr Clare Tower, Clinical Director for Obstetrics and Mrs Kathy Murphy Deputy Director of Nursing and Head of Midwifery who will ensure the staff involved are aware of your kind thoughts. We also thank you for your feedback related to the delay in commencing your induction of labour, we do appreciate that the delay is not acceptable in terms of a positive patient experience and we are currently working hard with the multidisciplinary team to implement a number of actions aimed at reducing the waiting times for ladies on the Induction pathway.

Kathy Murphy