"Labour Experience"

About: The James Cook University Hospital / Maternity

I have gave birth at James Cook twice. July 2016 and August 2017.

feel comfortable and made to feel very at home there. I couldn't have felt anymore supported. Both times I was kept in my delivery room till I was discharged later the same day. The midwives were amazing, I felt safe. I couldn't thank them enough.

On my second labour, I did have a few personal issues afterwards which I did email the delivery suite manager. I was amazed at how quickly they responded. They took the time to listen to what I had to say, addressed the issues, took time to call me personally and give me explanations and answer my emails after. They let me know that what I had to say was important to them. I couldn't have been more grateful and thankfulI. My opinion and experience mattered and they wanted to make sure I was happy with their explanations, which I was.

I feel very fortunate to live close by to James Cook hospital. Furthermore, during my second pregnancy I needed to go for reduced movement. I felt like I was overreacting and going to bother them however as soon as I called I was invited straight in. I was put straight on the monitor. The midwives generally made me feel a priority. I was checked on regularly and they had the time to listen to me. They didn't want me to leave until I personally was happy with my baby's movements. I went back the next day as I still felt unsure, they got me straight back on the monitors and also got me in for a scan more or less straight away after being monitored again. I felt reassured and that they actually cared. They didn't fob me off like I thought they would. in fact they didn't want to leave until I was happy. I knew I could call anytime if I was concerned.

I would highly recommend anyone who is thinking of choosing James Cook to welcome their baby in the world.

Story from NHS Choices

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Response from Chloe Holmes, Patient Experience Administration Assistant, South Tees Hospitals NHS Foundation Trust

Dear Kelsey,

Thank you for taking the time to share your story.

I am delighted that you have had such a positive experience with the Trust and it is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

I will happily pass your feedback on to the relevant department. If you would like me to pass this on to specific staff members I will need some further details as the information you have given here has been anonymised. If you would like to provide further detail please can I ask you to get in touch via our email address: stees.compliments@nhs.net or by phone on 0800 0282451 and I will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Chloe Holmes - Patient Experience Administration Assistant

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