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"Wait is ridiculous"

About: Royal Hallamshire Hospital / Ear, Nose and Throat

I was given an emergency referral by my gp who promised I wouldnt have to wait long. 1 month later, in constant pain each day I still hadn't received an appointment through and had to chase it myself.

I have had to go weekly for the last two months. The first three weeks I had incorrect treatment and it wasn't until a different consultant saw me three weeks after my first appointment that I was started on appropriate treatment. I tried to stay under this consultant but had to chop and change constantly as there aren't any appointments available.

Then my notes were lost on one of my nurse appointments and I was waiting an hour and half to be seen. The nurse told me I'd need to see a consultant the following week but there weren't any appointments so I had to wait another fortnight.

Pretty much every time I went they were running well over an hour late. Some staff were amazing some were terrible it was complete inconsistency. I would recommend Hallamshire ENT and would try a different hospital if possible.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 6 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 12/09/2017 at 14:55
Published on Care Opinion at 16:25


Dear Sir or Madam

Thank you for leaving feedback and I am really sorry that your experience has not been a good one. If you would like us to look into this further please do not hesitate to contact our Patient Services Team to provide more details. You can do this by emailing them at pst@sth.nhs.uk or by calling them on 0114 271 2400.

With thanks and kind regards

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