This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"lack of doctors in A &E over the weekend"

About: William Harvey Hospital (Ashford) / Accident and emergency

Partner aged 82 with dementia, cerebellar atrophy, stage 2 diabetes and was in respite bought to hospital from care home at around 2pm - I arrived at 2.15pm and by 7.45pm he had not seen an A & E doctor.

I had to go home to tend to our two dogs.

Phoned by care home at 10.15pm that he was being returned to them after diagnosed with a mild chest infection and given antibiotics.

He had been admitted because the care home concerned that he was unresponsive that morning.

When I arrived he was hardly awake but when I started talking to him, he became more awake and responsive and more like himself.

After 5 hours of waiting in A & E in a cubicle, he become very agitated - wanting to get up and leave, taking his shoes and socks off.

He was slipping down the bed and was very uncomfortable and had no pillow because I was told that they all went missing and they couldn't provide any anymore ! Bad management eh ! He had had no medication at all that day, he wasn't offered a drink of even water ( I bought a bottle with me) nor any food - he is a diabetic.

No one accepted the fact that he had dementia and was becoming very agitated - they just said there was a 7hour waiting list and there was nothing they could do.

Well there is something I can do and that is complain that you have to employ or rota more doctors etc. over a weekend. It is not fair for your staff to be so layed back about this situation when dealing with genuine patients and not drunks or druggies etc.

This is the UK not a third world country.

Lets have some respect especially for our elderly NOW.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from William Harvey Hospital (Ashford) 6 years ago
William Harvey Hospital (Ashford)
Submitted on 25/09/2017 at 18:11
Published on nhs.uk at 18:31


I am very sorry to hear about you and your husband's experience at William Harvey Hospital.

If you would like us to look into this for you, please contact the PALS team.

You can contact them by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145 or 864314

I hope your husband is feeling better now.

Many thanks.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k