"Abysmal"

The clinic was overflowing - around 20% couldn't access seats, many of them being elderly individuals with mobility aids. That's just a description of the people who actually turned up - it'd have been absolute chaos if everybody who'd missed their appointments that morning had actually had the decency to turn up. I was left waiting well over an hour past my appointment time before I was seen by a consultant, only to be discharged because my concerns weren't sympathised with. I wasn't the only unsatisfied patient in that clinic either - the gentleman next to me actually phoned his wife to say he was going to go back to his GP & get referred to the RVI because his experience with another consultant had been similar to mine.