About: Russells Hall Hospital

There was no food or drink available in the A&E waiting area, none, so if you wanted food or even water you had to send a relative to the main area, which took half an hour and not everyone has a relative with them. The staff member I saw was dismissive of my busted lip, my bruises, I'm pretty sure I'm concussed or have been having seizures, but the minute they heard I had mental health history, they wrote me off as mad and sent me home. Useless service - a waste of £5.60 car park money and 5 hours of my life. The ambulance service was better (I saw them a few days previous), but the paramedics were nice, not the hospital staff. I bashed my head so hard I don't remember the doctor I saw that time at all, but I clearly should've been kept in, not sent home.

The whole experience was distressing and awful. The paramedics rock, the nurses are godawful.

Story from NHS Choices

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