This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The staff were extremely nice and welcoming

Posted By Poppyfield

"The staff were extremely nice and welcoming"

About: Crosshouse Hospital / Gynaecology

(as the patient),

I attended an appointment at the McDonald suite, University Hospital Crosshouse in Kilmarnock, Ayrshire.

The staff were extremely nice and welcoming and put me at ease - couldn't have been nicer. The consultant, Dr Smith, was absolutely brilliant. She was very kind and explained everything to me in a professional and gentle manner.

This was a totally different experience to previous Gyn procedures l have had to endure in the past. My phobia of Gyn examinations has now been eased by this extremely caring and friendly team at the McDonald suite

. I feel less worried and more confident going back there for any future appointments.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/09/2017 at 14:48
Published on Care Opinion at 16:24

picture of Eunice Goodwin

Dear Poppyfield,

Wow, Dr Smith must have been good to turn around your phobia. I am so pleased that you will find it easier to go to future appointments because of your recent experience. I will be happy to share this with Dr Smith so she gets the pat on the back she deserves.

Thank you for taking the time to let us know.

Kind regards

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k