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"Waste of time, disgusted with the hospital"

About: The Walton Centre NHS Foundation Trust / Neurology

After many months I still have no diagnosis, the consultants decide what's wrong with you before you even attend the appointment and will not consider anything else.

Because I have no diagnosis it means I get no help with my disabilities, pain or an ongoing treatment plan.

I have had to chase appointments, test results, lost letters whilst having to cope with getting more and more disabled. My own GP has been fantastic in trying to help but because the Walton Centre is so inefficient it takes months just to get a letter from them which delays treatment or care for me. The GP has also been forced into having to manage my pain as I am still waiting for an appointment with the pain clinic (only been 8 months now in constant pain).

I am now virtually housebound, and cannot see any future living in this state, I have contacted the patient experience team and they seem to be ineffective as well.

I really cannot live like this anymore and feel like I've been abandoned by this hospital.

I'm not bothered about a diagnosis I just want help to live a normal life again but they won't help. So, I have to decide whether I want to carry on living this way.

They forget that there is a human behind the symptoms!

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Responses

Response from The Walton Centre NHS Foundation Trust 6 years ago
The Walton Centre NHS Foundation Trust
Submitted on 12/09/2017 at 21:25
Published on nhs.uk on 14/09/2017 at 04:11


We are very disappointed to read about your experience and this impact this has had for you. We note from your comments that you have previously contacted our Patient Patient Experience Team but we would be grateful if you could contact them again on 0151 556 3093 or by email to patientexperienceteam@thewaltoncentre.nhs.uk We can assure you that they will do their best to help you.

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