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I cannot praise our National Health Service highly enough fo...

Posted By Sharapova

"I cannot praise our National Health Service highly enough for their care and dedication"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as a service user),

My husband had a heart attack in January and had an emergency stent inserted.

The care from the hospital was absolutely excellent from the paramedics who brought him into the hospital to the nurses and doctors who looked after him.

Just recently he had not been feeling as well as he had been since the heart attack and felt that there was something untoward related to his heart again.

We visited Hairmyres hospital A&E on a and he was taken immediately for examination. After various tests he was told he could go home and was reassured that all was fine. The staff at the hospital were excellent and I would like to thank them for their professionalism, efficiency and quality of care.

Staff nurse Thomas  was so helpful, keeping us relaxed with his great sense of humour and attitude. A special thanks to him. I cannot praise our National Health Service highly enough for their care and dedication

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Responses

Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 6 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 05/09/2017 at 10:19
Published on Care Opinion at 11:28

picture of Martin Esposito

Dear Sharapova

Thank you so much for sharing your experience on Care Opinion. We work extremely closely with our hospital colleagues to ensure that the care the ambulance service provides supports and complements the care that the patient receives when they arrive at hospital. It is always nice to read an example of where this has worked well.

I was sorry to hear that your husband has not been feeling well recently but was glad to read that the staff at Hairmyres were able to reassure you both.


On behalf on the Scottish Ambulance Service, please pass on my wishes to your husband.

Take care

Martin.

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 12/09/2017 at 16:27
Published on Care Opinion at 16:35

picture of Lise Axford

Dear Sharapova

Thank you so much for taking the time to share your recent experience. I am delighted that you felt that you received excellent care. I will share your comments with Thomas-David and ensure that your thanks are passed on to him.

I am pleased to hear that all the staff were professional and efficient. Feedback is important to us all and we take a great deal of learning from this.

I hope your husband is recovering well.

Thank you again for your comments

Best wishes to you both

Lise

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