"Disappointing levels of communication and safety concerns"

My father spent 2 days on AMU at Musgrove and I was very disappointed in the level of communication from staff. I had to constantly ask to speak to doctors and nursing staff and in actual fact didn't mange to speak to a single Registered Nurse during his stay.

One of the junior doctors did their best to tell me (with my dad and mum) what had happened - but they were not looking after him so only had his notes to refer to. I was told that I could only speak to the senior medical team if I was on the ward when they did their round - impossible when I'm working! His 'named nurse' was always busy doing something else.

His IV fluid chart stated 'wrong fluids given - changed'. This to me is a medication error - and even with no consequences, it should have been pointed out to us and investigated - not to blame anyone, but to learn from it.

This admission contrasts greatly with a previous admission in June to CCU where the care and communications were exemplary.

I have 40 years of experience working in and with the NHS as an RN, manager, etc (including patient safety) so absolutely understand the challenges, but this was not a good experience.