"Out of hours GP did not examine my mother"

About: City Health Care Partnership CIC / GP service (out-of-hours)

(as a relative),

We had to call the out of hours GP to my mother who was ill. The GP did not examine my mother and when her own GP visited her the next day examined her and admitted her to hospital. She was really poorly. Her GP has now written with their concerns about the care she was given.

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Response from City Health Care Partnership CIC

I am sorry that the care your mother recieved did not meet your expectations. We aim to provide a very high standard of care and would like to reassure you that on receipt of the letter from your mother's GP we will fully investigate any concerns raised. If in the meantime you would like to contact me to provide any further information I can be contacted in the following ways: 1) via email: carol.waudby@chcphull.nhs.uk 2) via telephone: 01482 347692 - if I am not in the office, my secretary Kerry will take your contact details and I will get back to you as soon as possible. Thankyou for taking the time to raise your concern as patient and relative feedback is very valuable to us.
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful