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"It was a top service."

About: Derriford Hospital South Western Ambulance Service NHS Foundation Trust

(as a relative),

My mother had a fall at home, I called the 999-service concerned about her injuries. The person who answered was very helpful, they dispatched a paramedic to attend to my mother and also gave me advice about what I should and should not do to try and make my mother comfortable.

The paramedic, James, arrived within half an hour in a responder car. After examining my mother he asked for an ambulance as my mother had broken her hip and would need to be taken to Derriford hospital for treatment. The treatment received from both James and the ambulance crew was excellent, they were all very caring and considerate.

On arrival at the hospital A&E my mother received superb treatment, they got on with examinations and treatment very quickly. It was a top service.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 01/09/2017 at 10:17
Published on Care Opinion at 12:01


Dear Sagittariusfr73,

Thank you for taking the time to share your story and I hope your mother is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in your mother's care, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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