"Appointments cancelled"

I am totally appalled in how so many of my appointments have been cancelled, rescheduled to find they are cancelled again at the last minute cos they realise my appointments are booked with the wrong consultants!

I have constanstantly requested letters of changed appointments, which I never recieved. I have had to constantly phone for one particular ENT follow up appointment where I had to see the ent consultant for a follow up after 3 months of treatment given to do at home, it's been six months and I still have not had the cancelled one rescheduled!

The hospital is very unorganised and not fair on patients who have waited months to attend a follow up appointment to find its being cancelled at the last minute!