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Care Opinion

I felt upset

Posted By CLS87

"I felt upset"

About: Orsett Hospital

(as a service user),

I went to the unit as I had a sprained ankle.

Waiting time was quite long and it did not help that the time of day was lunchtime so staff were coordinating breaks for themselves.

I waited 90 minutes to see a triage nurse, in my opinion, they were very dismissive of my condition and not helpful in answering my questions.

I felt upset at my treatment at the unit because no advice was given apart from avoiding driving (I have to drive for my own job within the NHS) to rest and elevate the ankle and that it would take up to 3 weeks to heal.

No support was provided for the injury e. g a bandage or tubi grip and I was told I would need to pay for these myself from the chemist, which was why I had taken time out of my working day to attend the department.

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Responses

Response from Orsett Hospital 6 years ago
Orsett Hospital

Submitted on 06/12/2017 at 10:42
Published on nhs.uk at 11:31

Firstly may we apologise for the delay in in our response appearing to your comments. We were sorry that you had cause to raise concerns about your experience in the Minor Injuries Unit at Orsett Hospital.

Please be assured that your comments were forwarded at the time to the senior team to address with staff as appropriate.

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