"Mental Health in Cumbria"

About: Cumbria Partnership NHS Foundation Trust / Inpatient mental health care

(as the patient),

Hi there, I want to share my experiences of the mental health system in Cumbria.

I'd like to take this opportunity to say that once admitted to the mental health unit the majority of the staff in Yewdale,Whitehaven are absolutely fabulous.

Unfortunately there is a major fight to get the help dearly needed, particularly when in a time of crisis. Not only do I know this through my own experiences but also through attempting to help others.

I myself had 3 crisis talks with the mental health crisis team, I was in full blown acute mania and was loosing touch with reality but was continually, to the shock of my loved ones, sent home each time.

Finally I was picked up by the police and sectioned, something, I feel that could have easily been avoided if the system had listened to my loved ones crying out that something was wrong.

On top of this, a friend of mine was suffering psychosis and we couldn't get a bed for them either. After fighting, shouting and pulling strings we got them a bed in a safe house a week after first starting with psychosis.

It was a help but they could have done with more, in my opinion the top and bottom of it is there are not enough beds.

I understand they're now thinking about closing Yewdale while they re-do the hospital, how are we as service users going to manage if we need acute care and hospitalisation?!

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Customer Services Manager, Cumbria Partnership NHS Foundation Trust

Thank you for this feedback regarding your personal experiences of our services. I am delighted that you have reported that you received an excellent service from staff on Yewdale ward and will ensure that this is shared with the staff. Thank you also for bringing to the trust's attention your concerns with regards to services provided in West Cumbria. These have been shared with the Network Manager for this area who will provide a response with regards to this.

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Response from

We are sorry that your experience of accessing services was so problematic. The aim of the crisis team is to prevent hospital admission wherever possible and safe for the service user and carer, however your experience on this occasion was not as high as we would like.

Generally the feedback we received on our crisis team services is positive. We are very pleased that you found your stay on Yewdale Ward positive, I am also pleased to let you know that we are not proposing to close Yewdale Ward, we are working closely with the Hospitals Trust to find a suitable alternative for the unit on the West Cumberland Hospital site.

Pam Travers,

Network Manager, West

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