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Emergency trip to triage

Story from nhs.uk

"Emergency trip to triage"

About: Burnley General Hospital / Maternity care

I can't thank the staff enough! I had a horrible morning after having reduced movements and called the midwife triage who told me to come in straight away. I got there and was found looking a little lost in the corridor by the person I had spoken to on the phone, they were amazing from the initial phone call to settling us in a room. The midwife came to see us and made us feel so at ease, they were professional and comforting through everything. Everything was fine in the end and I wasn't made to feel silly or that I had over reacted at all. I was quite panicked and teary but am very glad I went. Again, can't say thank them enough, I'm even feeling more relaxed for the actual labour too now after seeing how everyone was! If I could give more stars I would :)

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Responses

Response from Burnley General Hospital 6 years ago
Burnley General Hospital

Submitted on 29/08/2017 at 08:18
Published on nhs.uk on 30/08/2017 at 04:06

Thank you so much for your feedback regarding your recent visit to Burnley General Hospital maternity services, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the care provided by the staff and that you were treated with the greatest dignity and respect.

I will ensure your comments and thanks are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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