This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"waste of time - Too many KPIs - Not enough..."

About: Leicester Royal Infirmary / Accident and emergency

Last night was the third time this has happened to my wife - about the same issue.

She had Chronic Stomach and Chest pains, 111 who told her to have 4 x 75mg of Aspirin.

A paramedic was called.

On arrival the paramedic done an ECG, Diabetic Test and various other investigative items, and concluded it could was most likely Gallstones.

My wife had her gall bladder removed 2 years ago and were aware that you can still get gall stones afterward, but not as common.

So we went by ambulance to the LRI.

After waiting for along time, she had blood tests done another ECG, Then more waiting.

we were then sent to the see the consultant. Who walked in the room said

"Your blood test and ECG are fine you can go now".

we replied "what about the canula?"

The response was "Oh do you have a canula?"

Well obviously how did you get her bloods?

- Now I am not a Dr but I am aware that gall stones have to be detected by ultrasound.

Somehow we went from an investigation into gall stone too a possible heart condition.

When the nurse was removing the canula.

we asked if they had concluded what was wrong their words were amazing.

"No you are fine, there is nothing wrong with you, what were you doing when it happened?"

"Eating Naan bread Pizza."

"Hmmmm that could be it, cheese is really rich."

and walked off.

---------------------------------

We are still none the wiser, we have had no clarification why she suffers this pain, There has been no suggestion of investigation.

-------------------------------

It seems all that medical staff want to do is to their get patients out of the surgery as quick as possible by masking the pain with pain killers, solving the symptoms of an illness not curing the root problem.

Analogy -

It's like taking your car to the garage with a noisy engine, for the mechanic to give you ear defenders, charge you £100 and send you home.

-----------------

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester Royal Infirmary 6 years ago
Leicester Royal Infirmary
Submitted on 30/08/2017 at 10:26
Published on nhs.uk at 13:32


Dear SandN,

Thank you for taking the time to post your feedback.

We are saddened and disappointed to read about your recent experience in our Emergency Department at Leicester Royal Infirmary. We are also sorry that you are dissatisfied with the comments you received from members of staff and that you felt that you had a long wait. We would like to investigate this further, so if you are happy to do so, please email your wife's full name, address, date of birth and hospital number to: communications@uhl-tr.nhs.uk and we can raise this with the team.

We would like to apologise again and send our best wishes to your wife.

Kind regards

Communications Team

Leicester's Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k